Shipping policy

Order Changes

We are not able to make any changes to orders once they are placed.

Please make sure your shipping address and item(s) are correct before submitting your order.
 

Where is my order?

We always do our best to ensure that your orders reach you on time, and without delay. 

If an item hasn't been delivered on time, please refer to your order confirmation email to check if it was placed on extended delivery. You can also track your order using the tracking number provided on your order confirmation. 

If your estimated delivery date has passed, and you have not received any information regarding delivery delays, please contact our customer support at support@flattered.com.

How do you ship?

If you want to be sure to receive your delivery before the Holidays, these are the important shipping times you need to be aware of. Please note that if you live where the deliveries usually take an extra day, you must add the dates yourself. The days are based on the forwarders' listed shipping times and cannot be guaranteed.

When your order has left our warehouse, a delivery confirmation note will be sent to the email address provided in connection with your purchase. If you have not received this confirmation within 24 hours, please contact our customer support.

When your order has been delivered to the nearest pick-up point, you will be notified via the contact information provided in connection with your purchase.

Please note that for items on sale, expected delivery times may vary depending on product availability. Local delays may also occur depending on your country of residence. If an item is out of stock, due to be delivered later than expected, or due to any unforeseen circumstances, you will be notified by email.